Ciena Recruitment 2022 for Associate, Global Technical Support Jobs in Gurgaon: Greetings to the candidates! Ciena Company is looking for highly motivated and focused creative thinkers for Ciena Job Openings. Recently, the company had announced the Ciena Associate, Global Technical Support Openings in Gurgaon. Therefore, candidates who want to have a great start for their career can apply for this opportunity. Candidates having a Bachelors Degree in technical field with 0 to 3 years of related experience or equivalent combination of education and experience are eligible to apply for the Ciena Recruitment 2022. Make use of this chance and get details of educational qualifications, experiences, responsibilities, and other information regarding the Ciena Careers from the below.
Ciena Recruitment 2022 for Associate, Global Technical Support in Gurgaon
|Role Name||Associate, Global Technical Support|
Ciena Specific Responsibilities
- Automate data collection and issue resolution.
- Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
- Review with senior engineers issues found in the field and assist Communication with
- Design and Supply Chain on problems found.
- Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/ issue to senior engineers. Escalation may eventually include Engineering/ Design, Product/ Project Management, Documentation, or Training.
- Provide Customer feedback to Quality Assurance, Design, Product Management,
- Technical Publications and Training.
- Contribute to publishing of MOP/ ISB/ FSB documents.
- Contribute to knowledgebase (KCS).
- Perform a Customer Lead Engineer roll for specific customers.
- Resident Engineering functions on-site or remote.
- Travel to customer sites and Ciena locations globally.
Ciena Recruitment Education & Experience
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience.
- Foundation knowledge of the operation of fiber optic transport and/ or switching equipment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
- Basic problem solving experience with OTN/ SONET/ SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
Ciena Careers | Candidate Profile
- Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel.
- Ability to analyze, trouble-shoot and resolve problems
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision.
- An understanding of transport and switching systems for telecommunications applications and Optical Networking.
- Familiar with various types of test equipment for optical and protocol testing.
- System level trouble shooting on fiber optic telecommunications transport and switching equipment.
- Good foundation knowledge of OTN, SONET/ SDH/ DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/ transport concepts are required.
- Knowledge of computers, data communications, Linux and IP network experience would be a benefit.
- Experience with network management systems would be beneficial.
- Strong background in relationship building and Customer focus.
- Team player
- Ability to deal with stressful situations.
- Must have the ability to communicate in English language both verbal and written.
|Ciena Recruitment 2022 – Important Link|
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