FreshersNow.Com is back with the exciting Sutherland Recruitment 2019 information through this page. So, candidates who have completed Degree can easily attain the best position in the Top Company like Sutherland. The recruiters of the Sutherland are ready to select only Freshers of Any Degree qualification for the Associate Technical Support Role. So, if you want to attend the Sutherland Recruitment Process, then you have to click on the Online Registration link attached to the end of this article.
You Can Also Check: ★ Sutherland Placement Papers
Sutherland Recruitment 2019 Overview
|Name Of The Company||Sutherland|
|Experience||Freshers (0-6 Months)|
|Job Role||Associate Technical Support|
Sutherland Eligibility Criteria 2019
Before applying for the Sutherland Recruitment 2019 Drive, you need to check the Sutherland Eligibility Criteria 2019 so that you can know whether you are fit to apply or not.
- Any Fresher/ Tenured with Previous experience working in an English-speaking contact center handling Information Technology products or services for at least 6 or more months in the same role
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot a basic technical issue
- Expert knowledge in Security solutions
- Must also be knowledgeable in Windows and Android, use and navigation.
- The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
- Great Interpersonal skills as they will regularly be in contact with colleagues and/ or customers.
- Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.
You Can Also Check: ★ Sutherland Aptitude Questions and Answers
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.
Consultants In This Role Get To
- Take ownership of customer issues reported and see problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Search and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- They diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
- Refer to the internal database or external resources to provide accurate tech solutions
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Document technical knowledge in the form of notes and manuals
You Can Also Check: ★ Sutherland Verbal Ability Questions
Sutherland is seeking a reliable and detail-oriented person to join us as a Technical Support Agent. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
How To Apply For Sutherland Recruitment 2019?
Candidates can click on the given Online Registration Link below to apply for the Sutherland Recruitment 2019 Drive. Or else, you need to navigate to the official site of Sutherland @ www.sutherlandglobal.com. The, go for the Careers section and then check the current openings. Click on the apply button and move further.
Online Registration For Sutherland Recruitment 2019 Drive: Apply Now
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