Epiq Internship 2025 | Opportunity for Freshers

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Epiq Internship 2025 – Epiq is hiring freshers for the role of Customer Support Intern. This is a great opportunity for recent graduates with a Bachelor’s Degree looking to kickstart their career. The internship will be based in Hyderabad, one of India’s leading tech cities. Epiq offers a supportive environment where interns can gain real-world experience and develop professional skills. Scroll down to check Epiq Intern Openings 2025, Internship Eligibility, Skills Required, and Application Details.

Epiq Internships 2025 – Overview

Epiq Internships for Freshers – Job Responsibilities

• Help resolve software and technical questions for the customer efficiently and effectively.
• Gather the required information necessary to best handle customer software and technical inquiries.
• Manage customer expectations regarding estimated response times for issue resolution.
• Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams.
• Extensively research and document customer technical issues in the Knowledge Base.
• Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate.
• Partner with Product Development and Product Support team members on various strategic projects when needed.
• Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status.
• Run monitoring reports for usage, performance, and/or availability.
• Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team.

Epiq Intern Openings 2025 – Qualifications and Skills

• 0 – 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience.
• Passion to be a part of a hardworking and winning team.
• Ability to multi-task in a fast-paced environment.
• Excellent ability to learn and articulate software-related and technical concepts.
• Strong active listening skills and excellent written and oral communications skills.
• An obsession towards Customer Service.
• Strong attention to detail when communicating with customers and stakeholders (verbal & written).
• Ability to empathize with customers and convey confidence.
• Strong documentation skills.
• Ability to multi-task and work separate issues in a fast paced & dynamic company environment.
• Demonstrated ability to work independently with limited direction or as part of a team.
• High energy, proactive and approachable personality who enjoys solving a diverse set of problems.
• Proven problem-solving abilities and creative thinking.
• Flexibility to work in shifts.
• Bachelor’s Degree in Computer Science Engineering (or related technical discipline).

How to Apply for Epiq Internships for Freshers?

Apply for Epiq Intern Openings 2025 , by clicking on the below link.

We hope that the provided information about the Epiq Internship 2025 , which presents a valuable opportunity for freshers, has been beneficial to you. For the latest IT Careers, please continue to follow our web portal at Freshersnow regularly.