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Firstsource Walkin Drive – Firstsource is conducting a Walk-in Drive 2025 for the position of Non Voice Process. This walk-in opportunity is open to freshers and candidates with up to 5 years of experience. If you are a graduate from any stream, you are eligible to attend. The walk-in interviews are scheduled from 12th to 14th August 2025, and the job location is Bangalore. For more details about the Firstsource Walk-in Drive in Bangalore, check the sections below.
Firstsource Walkin Drive 2025 – Overview
| Company Name | Firstsource |
| Job Role | Non Voice Process |
| Experience | 0 – 5 years |
| Qualifications | Any Graduate |
| Walkin Date | 12th to 14th August 2025 |
| Industry Type | BPO/ BPM |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time, Permanent |
| Role Category | Non Voice |
| Category | Walkin |
| Location | Bangalore |
Firstsource Walkin Drive for Freshers – Responsibilities
- Handle inbound chats from international customers related to banking services such as accounts, cards, transactions, digital banking, and general queries.
- Provide accurate information and resolve customer issues promptly within defined service levels.
- Escalate complex queries to higher-level support or relevant departments, following escalation protocols.
- Maintain customer satisfaction and ensure a high standard of service delivery.
- Follow compliance guidelines, data privacy rules, and quality standards as per banking regulations.
- Document each chat interaction and maintain accurate logs using CRM tools or internal systems.
- Stay updated with product knowledge, service updates, and new policies of the bank.
- Meet performance metrics including customer satisfaction (CSAT), average handling time (AHT), and first contact resolution (FCR).
Firstsource Walkin Interview – Qualifications
- B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Firstsource Walkin Drive 2025 Details
- Walkin Date: 12th August 2025 – 14th August 2025
- Walkin Time: 11.00 AM – 04.00 PM
- Walkin Address: Firstsource Solutions Limited Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Kundalahalli Whitefield, Marathahalli, Bengaluru, Bengaluru Urban Karnataka – 560037 29AAACI8904N1Z2
For more updates about the Firstsource Walkin Drive for Freshers, visit this page and follow our Freshersnow.com website.