HSBC Off Campus 2025 Recruitment Drive for Freshers

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HSBC Off Campus 2025 – HSBC is conducting an Off Campus Drive for 2025 for the role of AM – Customer Experience, the job is open for freshers, and qualifications like Graduation / Post-Graduation (Bachelor’s degree holder of an UGC recognised University and must possess mark sheets and provisional / Degree certificate of passing) can apply. This job location is at Mumbai, India. For more information about HSBC Job Openings 2025, Check the below sections.

HSBC Recruitment 2025 | Overview

HSBC Jobs 2025 | Responsibilities

• Meeting of key customer experience targets  metrics for India – Ensure that India achieves key complaint metrics like First Contact Resolution (FCR)/ Resolved with 5 business days (5BD) defined globally for the market.

• The candidate should have knowledge of banking products and services, strong communication skills to effectively deal with stakeholders (including customer’s), ability to resolve problems and a deep focus on delivering positive experience.

• Process improvement – Collaborate with different departments to enhance overall customer experience by improving processes of the Bank so that complaints can be resolved at the first contact point effectively.

• MIS tracking and oversight – Provide management and channels/stakeholders with MIS/information on Resolution rates, FCR, 5BD & adherence to internal define TAT’s

• Customer Interactions/Stakeholder Management – Act as the main contact across for all channels to ensure that complaints are resolved with the defined TAT of the Bank and responsible for implementation of all complaint closures. Wherever required speak to customer’s and resolve issues.

HSBC Job Openings 2025 | Qualifications and Skills

• Graduation / Post-Graduation (Bachelor’s degree holder of an UGC recognised University and must possess mark sheets and provisional / Degree certificate of passing).
• Only Fresh Graduates within 0-5 years of completing their Bachelor’s degree can apply.
• Candidate should not have done any Govt. regulated Apprenticeship in past.
• Good communication (written and verbal) skills.
• Proficiency in MS Office suite.

How to Apply for HSBC Off Campus Drive 2025?

Apply Here

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