Kyndryl Off Campus 2025 Recruitment Drive for Freshers

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Kyndryl Off Campus 2025 – Kyndryl is Conducting an Off Campus Drive for 2025 for the role of Technical Quality Analyst, the Position is for freshers with up to 2 years of experience. Any Graduate can apply. This job location is in Bangalore. For more information about Kyndryl Job Openings 2025, Check the below sections.

Kyndryl Recruitment 2025 – Overview

Kyndryl Job Openings 2025 – Responsibilities

• The primary goal of a QA is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction while adhering to established standards and processes.
• Conducting regular quality assurance audits is a key responsibility. This involves evaluating various stages of the call/ticket interactions handled by the agents with effective feedback closed-looping.
• Conduct detailed statistical analysis to identify trends, issues, and areas for improvement.
• Develop and maintain quality standards & procedures in collaboration with Delivery & Voice & Accent team.
• Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to the services we deliver.
• Perform root cause analysis to identify the underlying causes of problems or failures.
• Perform calibration sessions with delivery teams & customer (when needed) which helps reviewers synchronize their assessments, provide consistent feedback to support reps, and eliminate bias from quality ratings.
• Data regarding quality and process efficiency must be continuously monitored. Reporting these findings to relevant stakeholders helps make informed decisions about improvements and corrections.

Kyndryl Jobs 2025 – Qualifications & Skills

• 0-2 years experience as a Quality Analyst in IT Service Desk.
• Knowledge of Quality domain & hands on experience in MS Excel, PowerPoint & Word is must.
• Good Communication, analytical & problem solving skills
• Knowledge of ITIL, SNOW, Power BI, Lean, Six Sigma, Agile & any other quality certification.
• Bachelor’s degree in any field
• Familiarity with quality management frameworks, including data quality, such as International Standards Organization (ISO) or
• Capability Maturity Model Integration (CMMI), is beneficial
• Collaborative approach to work effectively with cross-functional teams, including developers, project managers, and product owners.
• Ability to articulate process improvement techniques to leadership.
• Understanding of systems and infrastructure designed and created to organize delivery of the service.

How to Apply for Kyndryl Job Openings 2025?

For more updates about Kyndryl Job Openings 2025, visit this page and follow our Freshersnow.com website.