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Wipro Walkin Drive – Wipro is Conducting a walkin drive for the position of Service Desk Analyst 1. This is an excellent opportunity for freshers and qualifications including any graduate are eligible to apply. This interview is scheduled for 27th May 2025. The Job Location is in Bangalore. For more information about Wipro Walkin Drive in Bangalore, check the below sections.
Wipro Walkin Drive 2025 – Overview
| Company Name | Wipro |
| Job Role | Service Desk Analyst 1 |
| Experience | 0 – 4 years |
| Qualifications | Any Graduate |
| Walkin Date | 27th May 2025 |
| Industry Type | IT Services & Consulting |
| Department | IT & Information Security |
| Employment Type | Full Time, Permanent |
| Role Category | IT & Information Security – Other |
| Category | Walkin |
| Location | Bangalore |
Wipro Walkin Drive for Freshers – Responsibilities
- As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- Deal with and resolve helpdesk requests
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Identify and escalate tickets requiring urgent attention and action
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
Wipro Walkin Drive Interview – Qualifications and Skills
- Excellent communications skills (verbal and written).
- Good knowledge in Active Directory, MFA and printer mapping.
- Continually develops and maintains technical skills to ensure high quality levels of technical support for end user.
- Excellent organizational skills.
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates.
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
- Self-motivated achiever who gains satisfaction from providing excellent customer service.
- Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays.
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
- Demonstrated problem solving capabilities.
- Knowledge on Windows, Mac operating systems & VDI environments.
- Knowledge on ITIL Framework and Terminologies.
Wipro Walkin Drive 2025 Details
- Walkin Date: 27th May 2025
- Walkin Time: 09.30 AM – 02.00 PM
- Walkin Address: Wipro Limited Doddakannelli, Sarjapur Road (Mori gate) Bengaluru – 560035.
For more updates about the Wipro Walkin Interview, visit this page and follow our Freshersnow.com website regularly.